Independent Living Solutions - Commission for Social Care Inspection
Commission for Social Care Inspection
Overall the Commission for Social Care Inspector received very positive feedback about the service provided by ILS. Service users interviewed by the CSCI Inspector, considered ILS to be very professional and many relatives of service users commented that they would recommend us to their families. Families were consistently “highly satisfied” with the service provided and everyone was satisfied with the overall standard of care.
Following our reviews, comments include:
“very professional and reliable” (C.S.C.I. April 2005)
“highly recommended to other families” (C.S.C.I. April 2005)
“efficient, helpful, right advice given” (C.S.C.I. April 2005)
ILS are good at “resourcing the correct care/needs” (C.S.C.I. July 2008)
ILS provided “support with whatever we threw at them” (C.S.C.I. July 2008)
ILS was “open to new ideas” and “has a friendly, personal feel about it” (C.S.C.I. July 2008)
ILS is good at “communication” was “supportive” and had ‘strong admin support” (C.S.C.I. July 2008)
The clients of ILS have an extremely wide variety of individual care needs. Of central importance to all of us at ILS is that this is provided:
- Safely
- Holistically - taking into account all factors affecting the life of each individual
- In a way that is safe and effective, yet facilitates rather than gets in the way of our clients pursuing the things in life that provide them pleasure and fulfilment
ILS is working closely with the C.S.C.I. to implement effective procedures to maintain and continually improve the standard of personal care provided to our clients.
The development of protocols and procedures regarding personal care.
These protocols are being integrated throughout our working practices.
CSCI have rated our service as "excellent" (CSCI Oct 2006)
In July 2008, CSCI judged ILS as “still providing an excellent service”.
