Frequently Asked Questions

Are you registered with CQC (Care Quality Commission)?

As a case management organisation we must register as a care agency because we have more than one Case Manager and assist with the recruiting, training and supervision of care staff. Because we recruit nurses when a person has nursing needs we have registered as a nurses agency.

What happens after my case is settled?

We continue to provide as much case management as is needed, for as long as is necessary.

Why should I use Independent Living Solutions?

We have highly qualified and experienced Case Managers. Our Case Managers have ongoing training to ensure they are at the forefront of case management practice. Occupational therapy is provided in-house. We have instant access to advice on employment matters for all our clients. We have an excellent administration office and recruitment section to help obtain the best quality support workers/carers. Training for support workers/carers is given or arranged, supervision and appraisals for care staff are provided to maintain a stable care regime. All care staff/support workers are insured by us for malpractice. We also have neuropsychologists who provide support, training and intervention.

 What qualifications do Case Managers have?

There is no case management qualification. Independent Living Solutions employs qualified professionals from appropriate backgrounds and with considerable experience. We have an in-house training package which ensures our Case Managers adhere to the British Association of Brain Injury Case Managers guidelines and meet CQC standards for domiciliary care.