Care Quality Commission

Since 2004 our services have been regulated by the Care Quality Commission (previously the Commission for Social Care Inspectorate or CSCI) and are now monitored against the Health & Social Care Act 2008.

The CQC Inspectors have received very positive feedback about the services provided by ILS. Service users interviewed by the Inspectors, considered ILS to be very professional and many relatives of service users commented that they would recommend us to their families. Families were consistently “highly satisfied” with the service provided and everyone was satisfied with the overall standard of care.

Following our reviews, comments include:

• "ILS are good at “resourcing the correct care/needs” (July 2008)
• "ILS provided “support with whatever we threw at them” (July 2008)
• "ILS was “open to new ideas” and “has a friendly, personal feel about it” (July 2008)
• "ILS is good at “communication” was “supportive” and had ‘strong admin support” (July 2008)
• “I find ILS supportive and helpful” (July 2009)
• “It gives me sufficiently adequate aid to maintain my independence” (July 2009)
• “Thank you for a brilliant service” (July 2009)
• “My privacy and dignity is always respected by the carers” (July 2009)
• “They always do what is detailed in my care plan” and “they are a great help with everything” (July 2009)

Our clients have an extremely wide variety of individual care needs. Of central importance to all of us at ILS is that this is provided:

• Safely
• Holistically - taking into account all factors affecting the life of each individual
• In a way that is safe and effective, yet facilitates rather than gets in the way of our clients pursuing the things in life that provide them pleasure and fulfilment

ILS works closely with the CQC to implement effective procedures; to maintain and continually improve the standard of personal care provided to our clients and to develop protocols and procedures regarding personal care. These protocols are being integrated throughout our working practices.

In July 2008, CSCI judged ILS as “still providing an excellent service”.

In July 2009, the CQC inspector awarded ILS a ‘Three Star Excellent’ status.