Professional Mentors

Our professional mentor team provide our case managers with peer review and maintain clinical standards and provide continuity of service for all clients. They all have many years of case management experience which allows them to support our case managers in all aspects of their role.

Alongside formal 6-weekly mentoring sessions, Case Managers can contact their mentor whenever they require support or advice as part of our case manager quality assurance process.

As well as being involved in the induction of our new Case Managers, the mentor team also play a key role at the start of every case and have a detailed knowledge of each case, which allows us to provide continuity of service at all times. We know how important this is for our catastrophically injured clients and those around them. Your client will always have an uninterrupted case management service and their Case Manager will be able to take annual leave knowing that their clients’ needs will be fully met.

 

Meet the Team

Helen Ovans

Helen Ovans

Helen is a qualified Occupational Therapist and joined ILS Case Management in 2015 as a Case Manager. She has been a member of the Professional Mentors team since 2017.

View Profile

Tim Gilbert

Tim Gilbert

With a Diploma in Adult Nursing, Tim joined ILS Case Management in 2004 as a Case Manager, and has been a Professional Mentor since 2011.

View Profile

Kirstie Want

Kirstie Want

Kirstie is a qualified Occupational Therapist and joined ILS Case Management in January 2009. In 2018 she joined our team of Professional Mentors.

View Profile

Laura Porter

Laura Porter

Laura is a qualified Occupational Therapist and joined ILS Case Management as a Case Manager in December 2011. In 2020 she joined the Professional Mentor team.

View Profile

Lucy Thorn

Lucy Thorn

Lucy is a qualified Occupational Therapist and joined ILS Case Management as a Case Manager in 2011. She is now part of the professional mentoring team, supporting the Case Managers on a day-to-day basis.

View Profile

Sarah-Jane Davies

Sarah-Jane Davies

Sarah-Jane is a qualified Occupational Therapist and started working for ILS Case Management as a Case Manager in 2009. Sarah-Jane joined the Professional Mentor team in 2013.

View Profile