Adult Case Management

Our case managers are all specialists in providing case management and rehabilitation service packages for adults.

Their experience means that they are able to support adult clients with all manner of injuries, disabilities and mental health issues. This includes adults who have very complex needs.

We appreciate the importance of getting clients assessed quickly in order to put the interventions in place to facilitate their recovery. To do this, we have developed a quick and streamlined process:

  • Initial enquiry.
  • ILS quote for clients ‘Immediate Needs Assessment’ (INA) provided within 24 hours, CV of best-suited case manager is enclosed.
  • Immediate Needs Assessment takes place with client and family members.
  • Case manager compiles in-depth report for proposed case management and rehabilitation package.
  • Instruction to commence is given from fund-holder.
  • Intervention begins immediately.

Call to request an INA from Susie Quinlan or Janet Cook, our Operations Managers on

01722 742 442

Meet the Case Manager

  • Cathy Prior
  • Odile Waddington Jones
  • Gilbert Gundu
  • Natalie Johnson
  • Janet Owens
  • Catherine Wignall
  • Virginia Bowley
  • Suzanne Stephenson
  • Cathy Prior

    Cathy has strong communication skills and is dedicated to seeing complex situations through to resolution, teamed with her ability to coordinate and deliver high standards of care to her clients. Cathy is approachable, resilient and a dynamic team member.
  • Odile Waddington Jones

    Odile has extensive experience of supporting clients through assessment and rehabilitation, working with a variety of client groups including those with acquired brain injury, neurological conditions, and mental health support needs. As a case manager, Odile uses her occupational therapy background to support her case management work. Her clinical experience enables her to build a rehabilitation package that ensures all of the client’s needs are met enabling them to work towards reaching their full potential.

    View CV

  • Gilbert Gundu

    Gilbert has worked for over 20 years in the private and public sector and is a Mental Health Nurse and Best Interests Assessor. He is also experienced in the management of neuro rehabilitation programs following catastrophic injury. A strong advocate for his clients, Gilbert uses his experience of working within multi-disciplinary teams as a strong influence in his work as a case manager.

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  • Natalie Johnson

    Natalie is particularly skilled in working with clients who have moderate to complex/catastrophic rehabilitation needs following spinal cord injury, traumatic brain injury and orthopaedic trauma, both in clinical and community settings. Working in a person-centred manner, Natalie advocates effectively for her clients to ensure their best interests and choices are achieved.

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  • Janet Owens

    Janet is a highly motivated social work practitioner with considerable experience in health and social care environments both as a qualified social worker and in a managerial capacity. Janet case manages clients with ABI and neurological conditions in both hospital and community settings. She is accomplished at using her ability to develop rapport with clients to facilitate good working relationships with them, their family, and others.

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  • Catherine Wignall

    Specialising in the field of acquired brain injury rehabilitation since 1991, Catherine has worked predominantly in neuro-rehabilitation for much of her career. She uses her Occupational Therapy skills to promote the very best outcomes for her clients, working to set and achieve measurable goals.

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  • Virginia Bowley

    With a background in nursing and counselling, Virginia has over 18 years Case management experience. Both her clinical skills and managerial experience have been built up over the years working with children and adults with high level, complex cognitive and physical challenges. Her extensive experience has enabled her to assist those who have sustained catastrophic injuries which have led to multiple health and psychological difficulties. Working in a person-centred way Virginia provides solutions for her clients to help them meet their goals.

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  • Suzanne Stephenson

    Suzanne has considerable experience of working with those who have a variety of conditions and complex needs including acquired brain injury and spinal injury. Using a person-centred approach, Suzanne is able to advocate effectively for her clients, supporting them in adapting to disability, maximising their independence and accessing leisure pursuits and employment.

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