Adult Case Management

Our case managers are all specialists in providing case management and rehabilitation service packages for adults.

Their experience means that they are able to support adult clients with all manner of injuries, disabilities and mental health issues. This includes adults who have very complex needs.

We appreciate the importance of getting clients assessed quickly in order to put the interventions in place to facilitate their recovery. To do this, we have developed a quick and streamlined process:

  • Initial enquiry.
  • ILS quote for clients ‘Immediate Needs Assessment’ (INA) provided within 24 hours, CV of best-suited case manager is enclosed.
  • Immediate Needs Assessment takes place with client and family members.
  • Case manager compiles in-depth report for proposed case management and rehabilitation package.
  • Instruction to commence is given from fund-holder.
  • Intervention begins immediately.

Call to request an INA from Susie Quinlan or Janet Cook, our Operations Managers on

01722 742 442

Meet the Case Manager

  • Helen Aldridge
  • Odile Waddington Jones
  • Virginia Bowley
  • Janet Owens
  • Stephanie James
  • Jessica Heather
  • Eliot Lamb
  • Catherine Wignall
  • Jennie Fleetwood
  • Helen Aldridge

    Helen has over 25 years' experience working as a nurse, with an extensive background in the field of spinal cord injury and critical care supporting adult clients with complex care needs.

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  • Odile Waddington Jones

    Odile has extensive experience of supporting clients through assessment and rehabilitation, working with a variety of client groups including those with acquired brain injury, neurological conditions, and mental health support needs. As a case manager, Odile uses her occupational therapy background to support her case management work. Her clinical experience enables her to build a rehabilitation package that ensures all of the client’s needs are met enabling them to work towards reaching their full potential.

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  • Virginia Bowley

    Virginia has over 19 years Case management experience. Both her clinical skills and managerial experience have been built up over the years working with children and adults with high level, complex cognitive and physical challenges.

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  • Janet Owens

    Janet is a highly motivated social work practitioner with considerable experience in health and social care environments both as a qualified social worker and in a managerial capacity. Janet case manages clients with ABI and neurological conditions in both hospital and community settings. She is accomplished at using her ability to develop rapport with clients to facilitate good working relationships with them, their family, and others.

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  • Stephanie James

    Stephanie is a specialist Neurological Occupational Therapist currently working as an associate OT and as a clinical specialist Occupational Therapist in a private Neuro-rehabilitation hospital.

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  • Jessica Heather

    Jessica is a highly qualified and experienced Occupational Therapist having worked for ILS providing case management services since 2007.

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  • Eliot Lamb

    Eliot has extensive experience of case management of adults with acquired brain injury focusing on maximising their potential and ensuring they have the support they need to optimise their rehabilitation goals.

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  • Catherine Wignall

    Specialising in the field of acquired brain injury rehabilitation since 1991, Catherine has worked predominantly in neuro-rehabilitation for much of her career.

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  • Jennie Fleetwood

    Jennie is a committed professional with a keen interest in advocating for those with an acquired brain injury understanding the importance of supporting clients and their families.

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