Client Support Service

Client Support Service

What is the ILS Client Support Service?

Some clients have a Financial Deputy in place to manage their funds and also require someone on the ground to really get to know them and to provide practical support in all aspects of their home and social life, to enable them to retain freedom of choice in ensuring that they live their lives to the full, whether they remain in their own home or are in a residential setting.

The aim of this personalised service is to tailor support to improve and enrich how the client lives their life, day to day. The Case Manager can assist in practical tasks such as sourcing products or services that enhance or improve how the client spends their leisure time, researching and booking an accessible venue to enable them to meet up with friends or family, liaising with service providers on the clients behalf, organising day outings or longer breaks away, or sourcing and buying items of food, clothing or soft furnishings to increase their level of comfort and well-being.

Where family members live some distance away or have busy lives themselves, the Client Support Service may be just what is needed and can be a great source of reassurance for both client and their loved ones.

By working closely with the client and their Deputy, the Client Support Case Manager can make a positive impact on the client’s wellbeing, enjoyment and quality of life.

I have worked with ILS for many years. They are always well organised and responsive and have proven to be good value for my client. [The] case manager, has an excellent relationship both with my client and his support team.


Sian Thompson, Court of Protection Deputy