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Lucy Thorn

Case Manager and Professional Mentor


Lucy has worked as a Brain Injury Case Manager for Independent Living Solutions since 2010.

Lucy has considerable experience of case management of those with neurological conditions during both acute and rehabilitation phases of their recovery. As a Case Manager Lucy has skills in assessing complex needs and the ability to identify and implement outcome focused recommendations. She is a fully qualified Occupational Therapist.


  • 10 Years Case management experience of adults with an acquired brain injury
  • 22 years Occupational Therapy experience
  • Writing clear concise comprehensive needs assessments using functional and cognitive assessment skills
  • Developing rehabilitation plans to action identified recommendations
  • Liaising with multi-disciplinary team members coordinating the rehabilitation pathway
  • Developing relationship with care agencies to ensure care provided is excellent
  • Knowledge and experience of splinting, seating and upper limb rehabilitation
  • Experience of working within the community and within acute settings
  • Case managing clients with acquired brain injury and challenging behavior through long term rehabilitation
  • Working within the fields of elderly mental health, acute psychiatry, medicine and neurology

Key Skills

In addition to her excellent clinical work, Lucy uses excellent interpersonal skills to develop rapport with her clients in order to facilitate a good working relationship and, working in a personal centered manner she advocates effectively for her clients.


  • HCPC registered
  • Member of BAOT
  • Member of BABICM
  • Member of CMSUK

Areas of Work

Case Management of adults with complex needs, Occupational Therapy.

Geographical Areas Covered

Any areas within a two hour drive of Bristol.


2010 – Present Case Manager/Brain Injury Occupational Therapist with ILS working with clients with complex needs as a result of acquired brain injury. Within this role Lucy’s key responsibilities are to provide comprehensive needs assessment, make and carry out recommendations to maximize her client’s rehabilitation potential. Lucy has experience of working with clients to recruit and maintain care teams and rehabilitation programmes.

2009 - Present Band 7 Occupational Therapist, Neurosurgical Wards, North Bristol NHS Trust. Involved in assessing patients for discharge and early management of the acute patient including those on the neuro high dependency unit. This role involves functional and cognitive assessment, seating, splinting, upper limb rehabilitation.

2003-2009 Band 7 Team Leader Occupational Therapist, Acute Neurology Unit, North Bristol NHS Trust. Responsible for providing the occupational therapy service to the unit which is a regional centre. Involved in recruitment, management of qualified and unqualified staff, deputising for head Occupational Therapist.

2001-2003 Senior Rotational Occupational Therapist Neurology/Brain Injury Rehabilitation. Experience of complex discharge planning, liaison with multiple agencies, key worker role. Involved in postural and seating assessment, cognitive and functional assessment and long-term rehabilitation of those with acquired brain injury including those with challenging behavior.

1999 - 2001 Rotational Occupational Therapist in the following specialties: elderly mental health, acute psychiatry, medicine and neurology.

Maintaining Excellence

Lucy is committed to maintaining her skills and abilities and engages readily in a varied training supported by Independent Living Solutions covering the following areas:

  • Recruitment and Employment
  • Moving and Handling
  • Litigation Training
  • Emergency First aid at work
  • Managing the complexities of running a care team
  • Safeguarding - Training Sessions: Safeguarding Adults 23.02.2021, Safeguarding Children 16.03.2021
  • Management of Risk