INAs & Ongoing Case Management

INAs & Ongoing Case Management

As one of the first case management companies to provide Immediate Needs Assessments, ILS Case Management has been assessing clients with complex needs for over 25 years.

We don’t operate a waiting list and our case managers understand the need to assess clients quickly and thoroughly.

Our INAs are clear and comprehensive and are carried out by our highly skilled Case managers, all of whom are health or social care professionals with significant clinical experience. 

The INA Process

We respond to referrals quickly and will provide a quote for an assessment including matched CVs within 24 hours. Once instructed, the Case Manager will contact the client and/or family within 2 working days and arrange an assessment visit within 14 days, subject to the client’s availability. Following the visit, the report will be completed and sent to you within 10 working days.

We always tailor the assessment visit to the client’s needs, for example pacing it if fatigue is an issue or working with parents prior to a child returning from school if needed.


Included in the Report

Our comprehensive assessment considers the clients situation holistically and identifies their presenting needs. We use person-centred practice to ensure that we take into account what is important to the client and their family alongside the physical and cognitive impact that the injury has had on them, and their way of life.

Once the client’s needs and priorities have been clearly identified the report concludes with recommendations to meet these needs and an estimate of the case management cost to implement them.

The staff we spoke with were knowledgeable about people’s individual needs and how best to meet them”


Ongoing Case Management

Our ongoing case management enables clients to achieve their objectives and goals and we work in an open and honest manner brokering solutions to the issues our clients face. We have high standards and provide focussed support, responding with encouragement to the positive outcomes we support our clients to achieve.

For more information or to ask for an assessment quote, please call our Operations Team on 01722 742442, or email

Call our Operations Managers Susie Quinlan or Janet Cook to refer for an INA on

01722 742 442