Quality & Standards

The high quality of service we provide is underpinned by strong governance to maintain and exceed both industry and professional standards. All case managers are members of their professional body and of both case management standards organisations.

Clinical governance is led by our team of Professional Mentors who provide peer review for case managers and support their clinical reasoning. The Operations team lead our regular audit processes.

We value and promote the opportunity to develop the case management profession and knowledgebase through a programme of training and CPD and we have clinicians on the CMSUK Board, BABICM Council and regularly present at industry events.

Our standards for carers exceed CQC requirements to ensure all support workers deliver safe, effective, compassionate and high-quality care. Service development is continuous, and we regularly seek feedback from our clients and customers.

We look forward to the forthcoming establishment of the Institute of Registered Case Managers and to all our case managers attaining accreditation.

ILS is registered and inspected by the Care Quality Commission, the independent regulator of health and social care in England.


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The Parliamentary Review Badge

The Parliamentary Review is a series of independent publications, which aims to share best practice among policy makers and business leaders.

Each of its editions focuses on a key governmental policy area. ILS are proud to have been chosen to feature in the 2019 Parliamentary Review for Healthcare & Pharmaceutical.

To request a copy please email us marketing@indliv.co.uk.



Call our Operations Managers Susie Quinlan or Janet Cook to refer for an INA on

01722 742 442