Articles

ILS Case Manager Sophie Lester Talks About A Career in Spinal Case Management

on 15 September 2021 - Written by Super User

ILS Case Manager Sophie Lester Talks About A Career in Spinal Case Management

As a nationwide company specialising in providing Case Management for children, young people and adults with catastrophic injury, ILS is enormously proud of the depth and breadth of knowledge and skills within its highly experienced case management team. One of the key areas for which we have an excellent reputation is supporting clients living with spinal injury. Waving the flag for a career in this field is ILS Spinal Case Manager, Sophie Lester. Here, Sophie tells us about her background and path into case management, and the rewards of working closely with clients living with spinal injury.

The Role of the Operations Manager

on 15 September 2021 - Written by Sarah Pace

The Role of the Operations Manager

As the UKs leading independent nationwide Case Management company, ILS takes great pride in its highly experienced leadership team who work closely to ensure our clients remain at the centre of everything we do. Overseeing the case management team, our Operations managers – Susie Quinlan and Janet Cook tell us more about what they do and how their experience makes them suited to their roles.

The Role of Client HR

on 15 September 2021 - Written by Sarah Pace

The Role of Client HR

As a nationwide Case Management company, ILS continues to evolve and adapt to the needs of clients living with catastrophic injury. Underpinning the clinical support that ILS provides is the Client HR function, headed up by HR Manager Ellie Conway. Here Ellie tells us more about the Client HR offering and how her experience has helped to make this an invaluable resource for case managers and clients alike.

ILS Case Manager Brings Values to Life for Good Client Outcome

on 15 September 2021 - Written by Sarah Pace

ILS Case Manager Brings Values to Life for Good Client Outcome

When Virginia was appointed Case Manager to a client who had a 24-hour care team of 9 people that had been in place for the past 12 years, it was clear early on that the team’s working pattern had varied from the plan that was originally in place. Virginia drew on the support of the ILS Client HR Team using our ILS behaviours grid as a reference for client-centred behaviour to ensure a good outcome for her client.