How the role of the mentor helps to shape best practice in case management
Mentoring in Case Management: Supporting Growth, Confidence and Quality
In this thoughtful article, ILS Clinical Lead Laura Porter explores the often-overlooked role of mentoring within case management. Originally written for NR Times, the piece highlights how structured, values-led mentorship can support Case Managers to grow in confidence, navigate complex situations, and deliver consistently high-quality care.
Laura reflects on how mentoring at ILS is rooted in collaboration, integrity, and a shared commitment to client-centred practice. Whether guiding new starters or supporting experienced professionals through challenging cases, mentoring helps ensure that every Case Manager feels supported—and every client receives the best possible care.