Personalised Support, From the Start
We work closely with you, your family, or your representatives to ensure you have choice and control over how your support is delivered. Whether you’re looking for a Personal Assistant to support with daily routines, a Buddy to enable social engagement and community participation, a Nanny to assist with childcare, or a dedicated 24-hour care team to meet complex needs — we tailor recruitment to suit your lifestyle, goals, and preferences.
Your Case Manager leads the recruitment and ongoing management of your care team, acting as your advocate and central point of contact. They ensure that every aspect of your support is aligned with your individual needs and aspirations. Working in partnership with you and your wider support network, your Case Manager is supported by our clinical and operational team, who provide expert guidance and oversight.
Expert Care Management — So You Can Focus on Living Well
Once your care team is in place, we take care of the day-to-day management — so you don’t have to. Our responsibilities include:
- Preparing personalised care documentation based on your preferences, routines, and goals
- Conducting and updating risk assessments to ensure safety and wellbeing
- Regular reviews and updates as your treatment or care needs change
- Recruitment, training, supervision, and performance management of your support team
- Ensuring compliance with the Health and Care Act and best practice guidelines
We work in partnership with your multidisciplinary team, including both statutory services and privately recruited practitioners, to ensure your care is well-coordinated, responsive, and future-focused.
Backed by a Wider Team of Experts
Behind every care team is our dedicated clinical support network, bringing together registered nurses, clinical specialists, and experienced healthcare professionals who provide guidance, oversight, and practical problem‑solving whenever it’s needed. This extended team works seamlessly alongside your Case Manager, drawing on NICE guidance and recognised best practice to shape safe, informed, and evidence‑based care planning for individuals of all ages.
Our wider clinical professionals contribute specialist knowledge across complex health needs, risk management, medication safety, and clinical governance. Their expertise ensures that every decision is considered from multiple perspectives and remains aligned with the highest standards of professional practice.
This collaborative approach means your care is not only compassionate and personalised — but also safe, effective, and professionally managed, supported by a network of experts committed to achieving the very best outcomes for children, young people, and adults alike.
Supporting Your Independence and Community Connection
We’re passionate about helping you stay connected — to your interests, your community, and your sense of self. Whether it’s attending events, joining local groups, or simply enjoying everyday activities, we’ll help make it happen.
Quality You Can Trust
Our service is built on compassion, professionalism, and accountability. We’re here to:
- Advocate for your choices
- Adapt care as your needs evolve
- Ensure your team is confident, capable, and caring
- Deliver care that’s safe, respectful, and empowering
Let us take care of the details, so you can focus on what matters most — living life your way.