INA's form an essential foundation for effective case management.
At ILS Case Management, we provide timely, clinically led assessments that offer a clear understanding of a client’s needs, priorities and circumstances. This supports proportionate and well‑informed decisions through detailed recommendations.
Our assessment service enables early client centred intervention and effective rehabilitation planning.
Immediate Needs Assessments (INA)
Prompt, proportionate and evidence‑based
ILS Case Management delivers prompt and thorough Immediate Needs Assessments (INAs), completed by Case Managers with the appropriate clinical expertise.
Assessment quotes and matched CVs are provided within 24 hours of enquiry. Once instructed, we arrange the INA without delay and return a comprehensive, clearly structured report with reasoned recommendations within 10 working days of the assessment visit.
INAs are typically completed face to face, enabling the Case Manager to assess the client in their own environment and develop a meaningful understanding of their daily challenges, support network and their priorities.
Each INA considers:
- pre‑ and post‑injury circumstances
- impact of injury on client
- identification of needs and client priorities
- recommendations to address identified needs
- cost of case management to implement recommendations
Recommendations are clinically reasoned, balanced and proportionate, offering recommendations focused on realistic, achievable goals.
Meet & Greet
Supporting the right match from the outset
The relationship between a client and their Case Manager is fundamental to effective case management.
Where helpful, we offer an informal Meet & Greet appointment prior to instruction. This gives clients and their families the opportunity to meet the proposed Case Manager, understand their approach and experience, and feel confident in the proposed match. Meet & Greets are optional, provided without charge, and are intended to offer reassurance and confidence at an early stage, with no obligation to proceed.
Gratuitous Care Reports
Recognising informal care and support
ILS Case Management provides Gratuitous Care Reports to identify and quantify the care and support provided by family members or friends in a non‑professional caring role.
These reports consider the nature, extent and value of informal care, supporting a clear, evidence‑based understanding of the client’s overall care needs.
Transfer‑In Assessments
Ensuring continuity and clarity
When a client transfers into ILS Case Management from another provider, we complete a transfer‑in assessment and work with the previous provider to gain a detailed handover. This ensures we are up to speed with the client’s current presentation, existing support arrangements and priorities, enabling future case management to align with their goals and needs without unnecessary duplication or disruption.
Clinical Oversight and Quality Assurance
Assessments benefit from professional clinical oversight. Our Case Managers are supported by experienced Clinical Leads, who provide peer review, guidance and continuity, helping to maintain high clinical standards across our service.
Our work is underpinned by a robust quality governance framework, ensuring assessments and recommendations are evidence‑based, transparent and aligned with best practice.
Flexible Business Terms
We recognise that funding for case management isn’t always immediately available.
Where appropriate, we can offer swift support through our deferred payment terms, providing early access to an Immediate Needs Assessment and enabling case management and therapies to begin without delay. We recognise that early intervention can play an important role in supporting positive outcomes for clients and their families.
We also offer fixed monthly payment models, helping to provide clarity and predictability when managing the costs of ongoing case management.