Pain management – reflections of a case manager
Pain Management and Case Management: Reflections from the Front Line
“Research shows that acceptance of living with pain can make a big difference. People are often looking for complete pain relief, but by seeing that pain is a part of daily life – not something that can be erased – they often become more resilient.”
Dr Jasmine Hearn via The Backup Trust.
In this insightful article, originally written for NR Times, ILS Clinical Lead Sophie Lester reflects on her experience as a Case Manager supporting clients living with persistent pain. Drawing on real-life examples, she explores how case management can help clients navigate the emotional, physical, and practical challenges of pain—especially when it intersects with brain injury or complex trauma.
Sophie shares how empathy, consistency, and collaborative working can make a real difference, and how supporting clients to feel heard and understood is often the first step toward meaningful progress.