Supporting parents of children with complex care needs
Supporting Parents of Children with Complex Needs: A Case Manager’s Role
In this compassionate and insightful article, ILS Case Manager Michelle Marshall shares her experience of supporting parents whose children have complex care needs. Originally written for NR Times, the piece explores the emotional, practical, and systemic challenges families face—and how case management can offer a steady hand through uncertainty.
Michelle reflects on the importance of listening, building trust, and tailoring support to each family’s unique situation. From navigating services to coordinating care teams, she highlights how case managers can help parents feel heard, empowered, and better equipped to advocate for their child.