Testimonials

Professional Deputy, about Case Manager Beata Roberts

My client told me a couple of weeks ago that he was very pleased you are back in their lives and that it has made a significant difference.

Emily, Client

As with anything in recovery, the more you do it, the better you get at it

Gill, Roger’s wife

Elaine does what’s best for both of us and looks at the bigger picture.  We wouldn’t be here coping if it wasn’t for Elaine.  She’s been literally life-changing.

Conversation between Paul, Support Worker and Roger, Client

“What’s the word you tell me when we are on the bikes? What does it feel like?”

“Freedom!  Freedom!”

Kevin, Support Worker

A disability like that takes a lot of coming to terms with.  It’s easy to dwell on the things you’ve lost; the things you can’t do, but Roger is always focused on what he can do and not what he can’t do.

Gill, Roger’s wife

We didn’t know what a case manager really did to start with and now we couldn’t live without her.  Elaine was able to give Roger his life back.

Elaine Cook, Roger’s Case Manager

He’s such an inspiration. I think nothing’s a challenge to Roger, and he completely knocks it out of the park to be fair.

Catherine Sherrington, ILS Case Manager

The role of the case manager can often be misunderstood, and the best way to describe it is somebody who facilitates a client through the recovery and rehabilitation journey following traumatic and catastrophic injury.

James Davies, Partner, Irwin Mitchell LLP

I have worked with Independent Living Solutions for many years, and they have been unfailingly supportive of my catastrophically injured clients. Their case managers operate on a very client-centred approach, they are responsive, efficient, vastly experienced and above all empathetic to the needs and concerns of their clients. I have no hesitation in recommending them.

George’s Mum

The way Suzanne has supported her son to achieve this goal in such a creative way has been ‘life changing’ for him and has bought her and her son closer together.

Anonymous, Client Support Worker

I have been impressed by the way the recruitment has been handled and the other staff I have dealt with.

CQC

The staff we spoke with were knowledgeable about people’s individual needs and how best to meet them”

Janine, Case Manager

I’m never surprised by anything that Ellis does, however, I am absolutely thrilled by what he’s achieved.

Anonymous Client

I’d like to thank my case manager and my carers for getting me to this stage.

A note from Emily

As with anything in recovery, the more you do it, the better you get at it