The ILS Case Management Advantage: Elevating Care with Our Client HR Service
The ILS Case Management Advantage: Elevating Care with Our Client HR Service
In today’s world, the demand for directly recruited Support Workers is soaring, making it essential to ensure that both clients and their Support Workers receive an exemplary service. At ILS, we understand that navigating the employment landscape is a specialised and often complex field. This is where our Client HR service, backed by robust CIPD-qualified HR Advisors, steps in to provide comprehensive support to Case Managers recruiting and managing care teams on behalf of our clients.
Our Client HR service is the backbone of our recruitment process, ensuring compliance with employment laws while streamlining hiring to elevate the overall quality of care. Finding great candidates for social care roles is no easy task, which is why we’ve optimised our recruitment process to make applications as simple as possible. Our dedicated Recruitment team screens CVs and conducts initial tailored calls to build early relationships with potential candidates, ensuring that only the best matches progress.
Client-Centred Support in Action
Client-centred support is more than just a buzzword—it’s one of our company values and is ingrained in all that we do. Our Case Managers actively involve clients in the recruitment process, understanding that they need to feel completely comfortable with their care staff. Client representatives can also be included to ensure everyone is on board with the decisions being made. Getting the right person is crucial, especially when inviting someone into one’s home to fulfil such a personal role. Our Case Managers carry out an initial needs assessment to build a comprehensive picture of the client and their family’s situation, providing valuable insights into the type of care needed. Case Managers are able to offer a clinical view on the candidates’ skills and experience and the client/their family can focus on getting the right fit for them.
Once a candidate is chosen, our Client HR Team jumps into action, completing all necessary checks and references to ensure well-vetted, qualified workers are ready to provide high-quality care without unnecessary delay.
Case Study: Finding the Perfect Match for Roger
Our client Roger has built a great team to help him with activities he loves, like cycling and cooking. Another passion of Roger’s is golf, and he was keen to have a Support Worker who could join him for a competitive round. Working closely with his Case Manager Elaine, our Recruitment team reviewed Roger’s personal profile and created a tailored job advert highlighting his requirement for a golf buddy. This approach attracted well-matched candidates who shared Roger’s passion for golf.
Seeing the advert go live and receiving applications from candidates who matched the requirements is always exciting. It’s immensely satisfying to see the number of applicants meeting the client’s criteria, knowing we’ve hit the mark with our pitch. After interviews and trials, we were thrilled to make an offer on Roger’s behalf to a great candidate who will enhance his enjoyment of golf in the future. For more about Roger’s story, please watch our film here.
The Benefit of a Team Leader
Our Client HR team also helps clients recruit their own Care Team Leader, who line manage the Support Workers within the care team. Team Leaders are not only trained to provide care but also in key management skills such as recruitment, supervision, and appraisals. This means clients can relax, knowing they have a dedicated Team Leader to oversee the quality and consistency of care on the ground, in close collaboration with their Case Manager.
Clients often face the burden of ensuring that their Support Workers meet stringent legal and regulatory standards. Our team takes care of all compliance aspects, including employment law, health and safety standards, and ongoing training. This extends to the Care Team Leaders, who ensure the Support Worker teams adhere to these standards. With leaders trained in key HR practices, clients can trust that their care teams are well-managed and that all employment-related matters are handled professionally and in full compliance with current regulations.
Looking After the Support Workers
We believe in continuous professional development, a key part of our company ethos. This includes care teams directly employed by our clients, ensuring Support Workers receive ongoing training to stay up-to-date with the latest care practices. Care Team Leaders and Case Managers are equipped with additional management skills to effectively lead their teams, performing regular supervisions and appraisals to address any issues swiftly and fairly. With family-friendly leave policies, Support Workers feel valued and balanced in their roles, positively impacting retention and continuity of quality care for the client.
Workers who feel supported are less likely to leave their roles, reducing turnover and ensuring clients can build long-term, trusting relationships with their care workers.
The Benefits of Our In-House Client HR Team
When Support Workers, Team Leaders and Case Managers are backed by excellent specialist HR services, they feel motivated, valued, and well-prepared for their roles. Our Case Managers and Care Team Leaders work together with their dedicated HR Advisor to maintain team morale and address any concerns before they escalate. Our Client HR Team handles numerous administrative tasks, including onboarding new workers, compliance checks and training administration and have direct communication with our inhouse Payroll Team to ensure our client’s Support Workers are paid correctly and on time. For clients, this means enjoying a more stable and consistent care experience, allowing them to focus on their own health and well-being as a priority. And isn’t that what being client-centred is all about?
Author: Client HR Manager, Ellie Conway
This article was also published on WWW.NRTIMES.CO.UK on 12th February 2025