ILS Case Manager Odile shares the story of her client Ellen, and the impact of COVID-19 lockdown
Mental Health in Lockdown: Reflections from a Case Manager
In this reflective article, ILS Case Manager Odile Waddington-Jones explores the impact of lockdown on the mental health of clients with complex needs. Originally written for NR Times, the piece highlights how isolation, disrupted routines, and reduced access to services affected wellbeing—and how case managers adapted to continue offering meaningful support.
Odile shares how creativity, consistency, and compassion helped maintain connection during a time of uncertainty, and how the lessons learned continue to shape her approach to client-centred care today.