Donna Bayliss

With a career spanning more than 34 years as an occupational therapist in the UK and overseas, Donna brings extensive knowledge and depth of experience to her role as a case manager. She has a specialist interest in working with individuals who have neurological conditions and is highly skilled in completing thorough assessments of their needs. Drawing on her broad clinical background, Donna provides clear, evidence-based recommendations designed to support the best possible outcomes for each client.

In addition to her clinical expertise, Donna has considerable experience in managing and coordinating multidisciplinary teams. She ensures that all professionals involved work collaboratively, maintaining a consistent focus on the client’s goals, wellbeing, and evolving needs.

Central to Donna’s approach is the development of strong, trusting relationships with clients and their families. By taking time to listen, communicate openly, and involve clients and families in every stage of decision-making, Donna builds partnerships that foster confidence and empower people throughout their rehabilitation journey. Her compassionate, person‑centred style ensures that clients and their families feel supported, informed, and respected at all times.

• Acquired Brain Injury
• Community Rehabilitation
• Complex Care
• Extensive statutory services knowledge
• Leading Multi-disciplinary Team
• Managing Care Teams
• Mental Capacity Assessment
• Neurological Rehabilitation

• Diploma Occupational Therapy
• MSc Neurorehabilitation
• Registered Practitioner, British Association of Brain Injury and Complex Case Management (BABICM)
• Best Interests Assessor
• The Health and Care Professions Council (HCPC)

Jan 2021 – Present

Head of Integrated Community Neurology and Stroke Service, Wiltshire – HCRG Care Group

• Development and embedding of 3 clinical pathways (stroke, neurotherapy and Long term conditions clinic based service)
• Management, supervision and support of team of therapists, nurses and administrators.
• Monitoring and measurement of service outcomes.
• Close working with stakeholders and providers; development and maintenance of clinical networks.

Sept 2017- Dec 2020

Quality Manager – Banes, Swindon and Wiltshire Integrated Care Board

• Overseeing all quality elements of urgent care providers in Wiltshire, including reviewing quality reports and performance monitoring.
• Working with providers to focus on service development.
• Involvement with quality monitoring and service development of care home providers.

Jan 2016-Sept 2017

Occupational Therapy Medical Team Leader – Royal United Hospital Bath

• Responsible and accountable for provision of service to inpatient medical patients
• Responsible for operational management of OT service including recruitment, audit, sickness management , training and development
• Development of therapy service with partner providers including focus on flow and wider quality initiatives.
• Best Interest Assessor for assessment of DOLS status.

 Jan 2014-Jan 2016

Quality Improvement Facilitator – Royal United Hospital Bath

• Introduction, implementation and embedding falls care bundle to 23 inpatient wards
• Tests of quality improvement. Data analysis, reporting to Board.

Donna is committed to maintaining her skills and abilities and engages readily in varied training supported by ILS Case Management which includes the following areas:

• Capacity and Consent
• Safeguarding Training for Children  & Adults
• Recruitment and Employment
• Litigation
• Management of Risk
• Moving and Handling
• GDPR