Ongoing case management provides consistent, structured support as a client’s needs, priorities and circumstances evolve over time.
We support clients of all ages who are living with catastrophic injury and complex needs, helping them to identify what matters to them and work towards goals that reflect their values, priorities and personal circumstances.
Our approach is person‑centred, structured and collaborative, combining strong clinical expertise with thoughtful coordination and clear communication.
What Ongoing Case Management Involves
Consistent, responsive support over time
Our Case Managers work alongside clients, families and the professionals involved to provide ongoing support as needs evolve.
This includes:
- supporting clients to identify and review personal goals
- planning and coordinating rehabilitation and support
- liaising with solicitors, deputies, insurers
- liaising with statutory services
- monitoring progress, outcomes and costs
- responding thoughtfully to change
We work with clients during litigation and post‑settlement, supporting continuity and ensuring that decision‑making remains focused on the client’s best interests.
Coordinating Care, Rehabilitation and Support
A holistic and proportionate approach
ILS Case Managers take a holistic view of each client’s life and support needs.
Depending on the individual, this may involve coordinating:
- therapy and rehabilitation services
- health and social care input
- education, vocational or transitional support
- accommodation, equipment and environmental adaptations
- community access, meaningful activity and lifestyle choices
We balance statutory and private provision to ensure support is clinically appropriate, proportionate and aligned with the client’s priorities.
Managing Directly Recruited Care Teams
Supporting safe, sustainable care arrangements
Where clients employ directly recruited Support Workers, ILS Case Managers can support the development and ongoing management of care teams.
This may include recruitment support, induction, training, supervision and quality monitoring. We are registered with CQC to provide regulated activities in the categories of personal care and Treatment of Disease Disorder and Injury (TDDI).
Case Managers work closely with our dedicated Client HR and Payroll teams, who provide specialist support with robust recruitment, employment processes and payroll management. This integrated approach supports compliance and stability while allowing Case Managers to focus on delivering high‑quality clinical case management.
Clinical Leadership, Governance and Quality
Throughout ongoing case management, Case Managers are supported by ILS Clinical Leads, who provide continuity, reflective discussion and clinical guidance as cases progress. This strengthens consistency and supports safe, well‑reasoned decision‑making in complex and long‑term cases.
Our work is underpinned by robust quality governance, aligned with recognised best practice and professional standards, supporting accountability, effective risk management and continuous improvement.
A Skilled and Experienced Team
ILS has a nationwide network of more than 50 specialist Case Managers, providing coverage across England and Wales.
All Case Managers have clinical professional backgrounds and extensive experience supporting children, young people and adults with complex and catastrophic injuries. They are committed to truly person‑centred practice and provide bespoke support that reflects each client’s circumstances and aspirations.
We take care to match clients with a Case Manager whose skills and experience align with their needs. Further information is available via our Find a Case Manager page.
Our Approach
Our approach is grounded in clear goal‑setting, open communication, sound clinical reasoning and the careful use of resources. We work in a person-centred way, ensuring that decisions, recommendations and support plans are shaped around the client’s goals, priorities and what matters most to them. We take a pragmatic, solution‑focused approach that prioritises what matters to the client while providing reassurance around quality, consistency and governance.