Case Management is a person-centred approach that supports children, young people and adults with catastrophic injury.
A Case Manager works alongside the client, their family and wider support network to assess needs, coordinate support and help ensure decisions and arrangements reflect the individual’s goals, priorities and aspirations.
At ILS Case Management, we place each client’s aspirations and best interests at the heart of everything we do, helping ensure support reflects the things that are important to them and their plans for the future.
For a more detailed explanation of our approach to Case Management, visit our What is Case Management page.
With more than 30 years’ experience, ILS Case Management specialises in supporting children, young people and adults with catastrophic injury.
Our expertise spans a broad range of complex conditions, including, but not limited to, acquired and traumatic brain injury, spinal cord injury, polytrauma, cerebral palsy, amputation and multiple orthopaedic injuries.
We provide specialist Case Management tailored to the client’s individual circumstances, working with individuals and families to coordinate support following injury and as needs, priorities and circumstances evolve over time.
Explore our specialist Case Management services and areas of expertise.
A Case Manager is responsible for assessing a client’s needs, coordinating support and helping ensure the support they receive remains aligned with their circumstances, priorities and goals.
Drawing on their clinical background and professional experience, a Case Manager works closely with the client, their family and wider support network to develop, implement and review support arrangements that reflect their individual needs.
While coordinating support is a fundamental part of the role, effective Case Management is about more than bringing services and professionals together. It is about understanding what is important to the client and helping ensure the right support is in place to pursue their goals and aspirations. A Case Manager’s role can range from bringing together the professionals involved in a client’s support and coordinating therapies, care and equipment, to helping address the practical challenges that can make a meaningful difference to everyday life.
Committed to truly person-centred practice, our Case Managers provide a bespoke approach tailored to the individual, helping ensure the right people, resources and expertise are in place as needs, priorities and aspirations evolve over time.
An Immediate Needs Assessment (INA) is often the first step in the Case Management journey following catastrophic injury.
Conducted by an experienced Case Manager with relevant clinical expertise, an INA develops a detailed understanding of the client’s circumstances, daily challenges, support network, priorities and support needs. Assessments are typically completed face to face, enabling the Case Manager to build a meaningful understanding of the client’s situation and the things that are important to them.
The assessment results in clinically reasoned recommendations designed to inform decision-making, identify support needs and help clients work towards realistic and achievable goals.
An INA often provides the foundation for future planning and recommendations for Ongoing Case Management.
Learn more about our Immediate Needs Assessments.
Following an Immediate Needs Assessment, the Case Manager will prepare a report containing clinically reasoned recommendations that reflect the client’s circumstances, priorities and identified needs.
These recommendations are designed to support decision-making and identify the support that may be required moving forward, including recommendations for Ongoing Case Management and any additional support required to meet identified needs.
There is no obligation to proceed with any recommendations made, and any next steps are considered on an individual basis.
Learn more about Ongoing Case Management.
Our team will be pleased to discuss the circumstances of a potential referral, answer any questions and help identify the most appropriate next steps.
You can complete our short referral form via the Make a Referral page, or contact us directly on 01722 742442 or at support@indliv.co.uk if you would prefer to discuss a potential referral with a member of the team.
Finding the right Case Manager is a key part of effective Case Management.
Our Case Management Services team carefully considers each client’s circumstances, support requirements and preferences alongside the Case Manager’s experience, skills, specialist expertise and location. This helps us identify the Case Managers best suited to support the client and their family.
With a nationwide team of highly qualified Case Managers, we are able to match clients with professionals who have relevant experience while also considering geography and the individual circumstances of the client.
As part of HCML, ILS Case Management also benefits from wider clinical expertise, governance structures and professional support, helping ensure clients are matched with the most appropriate professional for their needs.
You can explore our team and their areas of expertise on our Find a Case Manager page. Many of our Case Manager profiles also include a short introductory video, helping clients, families and referrers gain a feel for the individual behind the profile. While a CV provides information about qualifications, experience and specialist interests, the videos offer a more personal introduction and help bring our Case Managers to life.
Yes. The relationship between a client and their Case Manager is fundamental to effective Case Management.
Where helpful, we offer an informal Meet & Greet appointment prior to instruction. This gives clients and their families the opportunity to meet the proposed Case Manager, understand more about their approach and experience, and feel confident in the proposed match.
Meet & Greets are optional, provided without charge, and are intended to offer reassurance and confidence at an early stage, with no obligation to proceed.
Our Case Managers come from a range of clinical and professional backgrounds, including occupational therapy, nursing, physiotherapy and social work.
They hold recognised professional qualifications, maintain relevant professional registrations and undertake ongoing professional development to ensure their knowledge and skills remain up to date.
All ILS Case Managers are registered with BABICM and are committed to ongoing professional development. Many have also achieved BABICM Advanced Registered Practitioner status, reflecting their experience and expertise within the field of catastrophic injury Case Management.
You can learn more about the qualifications, experience and specialist interests of individual Case Managers on our Find a Case Manager page.
ILS Case Management has a nationwide team that provides Case Management services throughout England and Wales.
Geography is always carefully considered when identifying the most appropriate Case Manager for an individual client.
View our Case Manager map to explore coverage in your area.
Our Case Managers are supported by experienced Clinical Leads who provide professional guidance, peer review and clinical oversight.
Clinical Leads help maintain clinical standards, support professional development and provide continuity of service, ensuring clients and families benefit from a robust and well-supported Case Management service.
Learn more about our Clinical Leads.
Quality and safety are central to everything we do.
Our services are supported by a robust Quality Governance framework that promotes accountability, safeguarding, consistency and continuous improvement. Case Managers benefit from clinical oversight, peer support and ongoing professional development, helping ensure high standards are maintained across our services.
As part of HCML, ILS Case Management also benefits from wider governance, quality assurance and safeguarding structures. We are regulated by the Care Quality Commission (CQC) and support the Institute of Registered Case Managers (IRCM), reflecting our commitment to quality, professionalism and best practice.
Learn more about our approach on our Quality Governance page.
With more than 30 years’ experience, ILS Case Management is a leading provider of specialist Case Management for children, young people and adults with catastrophic injury.
Our highly qualified Case Managers combine extensive clinical expertise with a genuine commitment to understanding what matters most to each client. Working collaboratively with clients, families and professionals, they coordinate support and help ensure the right people, resources and expertise are brought together in a way that reflects the individual’s goals, priorities and aspirations.
What sets us apart is our commitment to truly person-centred practice. Our clients’ aspirations, preferences and best interests sit at the heart of everything we do, shaping the way we assess needs, coordinate support and make decisions as needs and circumstances evolve.
Our approach is guided by a set of values that are embedded throughout the organisation, influencing everything from recruitment and professional development to clinical practice and strategic decision-making. These values help ensure we remain focused on delivering support that is responsive, collaborative and tailored to the individual.
For some clients, achieving their goals may involve recruiting a support worker or establishing a wider care team.
ILS Case Management can support the planning, recruitment and ongoing development of care arrangements, helping ensure clients have access to the support they need as their circumstances and priorities evolve.
Learn more on our About Care page.
Yes. Our dedicated Client HR & Payroll team provides specialist support to clients who directly employ their own support workers.
This can include recruitment support, employment contracts, payroll administration, HR guidance and day-to-day employment advice, helping clients manage their responsibilities as employers with confidence.
Learn more about our Client HR & Payroll services.
Every client’s circumstances are unique, and our Client Stories share real experiences of the people and families we support following catastrophic injury.
These stories highlight the challenges clients have faced, the support they have received and the achievements that matter most to them, demonstrating the practical difference that person-centred Case Management can make.
Explore our Client Stories.
Every client’s experience after injury is different, and the support they receive is shaped around their individual needs, goals and aspirations.
Through the ILS Case Management Podcast, clients share their experiences in their own words alongside reflections from the Case Managers who supported them. These honest conversations provide real insight into the challenges, decisions and support that can shape life after injury.
Listen to the ILS Case Management Podcast.
Whether you are an experienced Case Manager, a clinician or professional considering a move into Case Management, or interested in joining our wider team, we regularly advertise opportunities across the business.
Visit our Work Opportunities page to view current vacancies and find out more about working with ILS Case Management.
Opportunities for support workers are advertised through ILS Case Management on behalf of individual clients who directly employ their own support teams.
Visit our Support Worker Roles page to view current opportunities and find out more.
If you have questions about Case Management, a potential referral, or whether our services may be appropriate, we would be happy to help.
Our team can provide further information, discuss individual circumstances and help guide you towards the most suitable next steps.
Please get in touch via our Contact page.