Case Management West Midlands

Adjusting to life after a catastrophic injury can be challenging, and each client’s journey is different. In the West Midlands, ILS Case Managers provide professional, compassionate guidance tailored to their needs.

We support clients throughout Birmingham, Wolverhampton, Stoke-on-Trent, Shrewsbury, Worcester, Coventry, and across Staffordshire, Shropshire, Herefordshire, Worcestershire, and Warwickshire. Each Case Manager ensures that support is coordinated effectively to manage rehabilitation, daily routines, or long-term care.

Progress may take many forms. For some clients, it involves rehabilitation, establishing daily routines, or planning long-term care. For others, it could include re-engaging with a favourite hobby, exploring new interests, or creating opportunities for meaningful experiences with family and friends. Support is carefully structured and adaptable to each client’s goals.

ILS Case Managers combine specialist clinical knowledge with a client-centred approach. Working closely with clients and their families, they provide thoughtful, practical guidance focused on achieving outcomes that matter most.

What is case management Find a case manager

Case managers in the West Midlands

Based in Northampton, Northamptonshire, ILS Case Manager Alison Billingham has blonde hair and wears a turtleneck sweater.

Alison Billingham

Adults, Paediatric & Young People
East Midlands, East of England, Greater London, London and the Home Counties, Midlands, South East England, West Midlands
Based in Bristol, South Gloucestershire, ILS Case Manager Andrea Burney is a woman with glasses. She is dressed in a patterned shirt and smiles at the camera.

Andrea Burney

Adults & Young People
South West England, Wales, West Midlands
ILS Paediatric and Young People Case Manager Anna Stangroom, is based in Bristol, Somerset

Anna Stangroom

Paediatric & Young People
South West England, Southern England, Wales, West Midlands
ILS Case Manager Elaine Cook, a blonde-haired woman in a jacket, stands before bookshelves, is based in Calne, Wiltshire.

Elaine Cook

Adults & Young People
South West England, Wales, West Midlands

What is Case Management?

A case manager’s priority is always the client—coordinating tailored care and rehabilitation after a life-changing injury.

They work closely with clients, families, and care teams to support physical, cognitive, and emotional wellbeing, helping restore the best possible quality of life.

Every journey is unique. Our case managers have helped clients return to work, enjoy festivals, choose adapted vehicles, or simply visit the local pub—small steps that bring back normality and joy.